Who are we and what do we do?
The Out of Hours Service provides urgent medical care for patients whose condition cannot wait until their GP surgery is next open.
Urgent care does not include colds, runny noses etc. These can be treated through self care and by visiting your pharmacist.
We cover the whole of Cardiff and the Vale of Glamorgan, providing urgent care to over 500,000 patients.
Our OOH Service is available:
- 18.30-08.00 weekdays
- 18.30 Friday evening until 08.00 Monday morning
- 24hr cover on bank holidays
The service can become very busy and patients are reminded to use the service only if there is an urgent need that cannot wait until their own GP practice opens.
The service also covers emergency dental care. There are limited emergency dental appointments for patients outside of routine opening hours, and patients are assessed by a clinician over the telephone as to whether this is required.
Where are we based?
We operate three Primary Care Centres (PCC) with two centres based in Cardiff and one based in Barry.
Appointments are arranged on clinical need and you will be given the next available appointment time. Not all of the centres are open at once and appointments will be allocated in the most appropriate location according to availability.
What should I do if I need to see a doctor and my surgery is closed?
If you need urgent care and cannot wait until your GP surgery reopens, you should ring NHS Direct on 0845 4647 who can advise you on the most appropriate treatment for your needs, whether this be self care, your local pharmacy or Out of Hours.
What will happen when I call the Out of Hours service?
Details will be taken by a trained call handler – they will ask you the nature of your problem as well as any previous medical history and medications which you are prescribed.
You will receive a call back from a clinician (a doctor, nurse or paramedic) who will discuss your concerns, and then decide upon the most appropriate care. You may receive health advice, be offered an appointment to see a Clinician in one of our Primary Care Centres, be directed to an alternative service such as a local Pharmacist or Optician, or advised to contact your own GP during normal surgery hours.
Will I be able to see a doctor?
Our Out of Hours Services is run by a number of clinicians. If it is decided that you need to have a face to face assessment then an appointment will be arranged at one of our Primary Care Centres. Home visits can be arranged, however these are for housebound or terminally ill patients, or those who are seriously unwell and by travelling, may deteriorate.
Will I be given a prescription?
If when you are assessed and it is decided that any medications are required, you will be issued with a prescription. You will then be directed to a local pharmacy for collection.
However, the Out of Hours service should NOT be used for repeat prescriptions and you must ensure these are requested and up to date through your GP surgery.
Will my own GP be informed?
Yes. The next working day your GP will be notified that you have contacted the Out of Hours service and told of any follow-up treatment you may require. If advised by a clinician, either by phone or during a face to face assessment that you need follow up with your own GP you will still need to contact your own surgery to arrange an appointment.
In an emergency situation you should still call 999.